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BuzzPoint’s resources help you navigate messaging compliance, optimize communications, and ensure your organization is using BuzzPoint to its fullest potential.
10DLC Messaging
10DLC (10-Digit Long Code) messaging is a new regulation governing SMS communication in the U.S. for businesses. It's designed to prevent spam and ensure compliant messaging practices. Here’s everything you need to know to ensure your organization is compliant.
- • What is 10DLC- The 10DLC system allows businesses to use standard 10-digit phone numbers for A2P (Application-to-Person) messaging.
- • Why does 10DLC Matter - The new rules enforce stricter guidelines to reduce spam and prevent carrier blocking.
- • https://www.ctia.org/consumer-resources/10dlc-registration
- • https://www.twilio.com/docs/usage/10dlc-registration
Understanding CITA Guidelines for Compliance
CITA (Cellular Telecommunications and Internet Association) is a trade association that sets the standards for the mobile and wireless industry in the U.S. Their guidelines cover messaging best practices and compliance for mobile operators, ensuring that businesses follow proper protocols for sending messages.
- • CITA Messaging Standards - Guidelines for opt-in, opt-out, and message content.
- • How CITA Affects A2P Messaging - What businesses need to know about staying compliant with CITA rules.
- • Opt-In/Opt-Out Best Practices - Ensuring that customers consent to receiving messages, and how to manage STOP keywords.
- • https://www.ctia.org/consumer-resources
- • https://www.ctia.org/the-wireless-industry
What is SHAFT and Why You Need to Follow It
SHAFT is a set of rules for messaging that governs sensitive content. If your messages contain any of the five categories (Sex, Hate, Alcohol, Firearms, Tobacco), they must meet specific compliance requirements to avoid penalties or message blocking.
- • The SHAFT Categories Explained - What each category covers and how it applies to your messaging
- • SHAFT Messaging Regulations - Specific guidelines for each of the five content categories, including language restrictions.
- • How to Ensure Compliance - Tips for writing content that avoids SHAFT violations and maintains compliance.
- • https://www.twilio.com/docs/usage/10dlc-shaft-compliance
Additional Topics
A2P (Application-to-Person) Messaging Compliance
Overview of how A2P messaging impacts your compliance strategy.
Carrier-Specific Regulations
Learn about the unique rules and registration requirements for major carriers like AT&T, Verizon, and T-Mobile.
SMS Delivery and Rate Limits
How to manage SMS delivery and adhere to carrier rate limits to avoid message blocking.
SMS Opt-In & Opt-Out Best Practices
Best practices for building a compliant opt-in/opt-out process for text messaging.
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